Delhi Launches QR Code System for Quick Road‑Issue Reporting
The Delhi PWD will install unique QR codes on every street sign, letting citizens report potholes and road damage instantly in Hindi, Punjabi and English. Pilot rollout starts with five roads, expanding citywide by week eight.
Delhi’s Public Works Department introduces QR codes on street signage to simplify reporting of road defects. The pilot will cover five roads initially, with a citywide launch planned within eight weeks.
Delhi, QR code, road maintenance, PWD, citizen engagement, infrastructure, public works, Know Your Road, civic tech, urban development
In a bid to make road‑issue reporting more accessible, Delhi’s Public Works Department (PWD) has announced that every street in the capital will soon have a unique QR code displayed on roadside boards. The initiative, part of the “Know Your Road” project, allows citizens to scan the code with a smartphone and submit complaints about potholes, broken pavements or any other road problem directly through an online portal.
Once scanned, users are routed to a web interface that shows comprehensive details about the particular stretch of road. Information such as the date of construction, the most recent repair date, the engineer in charge and the contractor responsible for maintenance is made available. This transparency is aimed at reducing delays and ensuring accountability in road repairs.
The service will be offered in three languages—Hindi, Punjabi and English—to accommodate Delhi’s diverse population. Citizens can file complaints in the language they are most comfortable with, and the PWD team will receive the request instantly, reducing the typical bureaucratic lag.
Implementation will occur in phases. The first pilot will run on five roads, followed by a broader test on 100 streets. Successful completion of these pilots is expected within 60 days, after which the system will be deployed across the city. By the eighth week of the rollout, Delhi plans to have approximately 2,500 QR codes installed citywide, with signs placed on both sides of each road.
Maintenance of the QR infrastructure will also be monitored closely. Any damaged or unreadable codes will be replaced immediately to ensure continuous service. The PWD has stated that these measures will strengthen oversight and streamline the process of remedying road defects.
According to the department, the “Know Your Road” project aims to empower residents by providing them with detailed data about their local streets and enabling them to voice concerns swiftly. By leveraging QR technology, the government intends to increase transparency in maintenance schedules and contractor performance, thereby improving overall road conditions.
On 22 June 2026, Delhi authorities reiterated their commitment to using technology to enhance civic services. The QR code initiative is expected to set a new standard for urban infrastructure management, encouraging other states to adopt similar models.
With this rollout, Delhi is taking a significant step toward more responsive and citizen‑centric governance in the realm of public works.
